Features
Your calls, made legible.
Callnsight syncs every call your phone systems record — one of them, or all of them — keeps it for as long as your retention policy says, and makes it searchable, reportable and — soon — readable. Here is what you can do with the archive once it is in.
Recording search
Find any recorded call by a fragment of a number, play it back in the browser, and keep the audio on storage you own.
More on recording search
Recording archiving
Recordings move off the PBX into durable storage and are kept to a retention policy you set — not until a disk fills.
More on recording archiving
Call reporting
Call volume, talk time and an abandoned rate by day — split by direction and bucketed in your own timezone.
More on call reporting
Multiple phone systems
Every phone system you run in one account, whoever made it — and a call history that stays put when you change vendor.
More on multiple phone systems
Transcription
BetaSearch what was said the way you search the numbers — a fragment of a sentence finds the call.
More on transcription
Recording search, archiving and call reporting are on every plan.
What changes between plans is how many people, how many phone systems, and how long we keep the history. The pricing page has the figures.