1. Who these terms are between
These terms are between 1MC, Inc., a California corporation (“we”, “us”), which provides the Callnsight service, and the organisation that opens an account (“you”). Using the website or the service means agreeing to them.
Callnsight is sold to businesses. By opening an account you confirm you are doing so for a business, and not as a consumer.
If your organisation has a separate written agreement with us, that agreement applies where the two differ — subject to clause 15.
2. What the service is
Callnsight syncs the call detail records and recordings your phone system produces, stores and indexes them, produces transcripts on plans that include transcription, and provides reporting and an assistant over that data. It can also alert nominated users when someone on your account dials an emergency number — see clause 6, which explains what that feature is and is not.
What each plan includes and costs is published on our pricing page. Features labelled beta or preview are provided as previews: they may change, be limited per account, or be withdrawn. See clause 8.
There is no self-serve registration today — accounts are set up with us directly. You are responsible for keeping your credentials secret and for what is done under your account. Two-factor authentication is available and worth turning on. Tell us promptly if you believe your account has been compromised.
3. Your call data stays yours
Your call records, recordings and transcripts belong to you. We claim no ownership of them.
To operate the service we need your permission to process them — to retrieve them from your phone system, store them, transcribe them, index them, and present them back to you and the people you authorise. That permission is limited to running the service for you, lasts as long as your account does plus the residual period described in clause 11, and extends to no other purpose.
We do not use your call data to train models, and we do not use it to develop the service beyond delivering it to you.
4. Who else processes your data
Delivering the service means a small number of third parties process your call data on our behalf. Who they are, what each receives, and where the processing happens are stated in our privacy policy. That list is not repeated here so the two documents cannot drift apart.
Two points belong here because they qualify the permission in clause 3:
- Transcription is the route by which call audio leaves our systems. Where a transcript is produced, the audio of that recording is sent to the configured transcription provider.
- The assistant is not such a route. It runs on models hosted on our own infrastructure and does not send your call data to a third party.
5. Lawful recording is your responsibility
Callnsight analyses recordings; it does not make them, and it cannot know the law of every place you call. Call recording and monitoring are regulated nearly everywhere, and often require notice to — or consent from — one or all parties to the call.
You are responsible for ensuring the calls you send us were recorded lawfully, including giving any notice and obtaining any consent the law requires. By connecting a phone system you confirm that the recordings it produces are made lawfully and that you have the right to give us access to them. You must not upload audio you had no right to record.
If someone who was on one of your calls brings a claim against us because that call was recorded or held unlawfully, you will cover our costs and any damages arising from it. We will tell you promptly if such a claim is made, you may take over defending it, and neither of us will settle it in a way that binds the other without their agreement.
6. Emergency call alerting
The service can email nominated users when someone on your account dials an emergency number. It is worth turning on. What it is not:
- It is not an emergency service. It does not contact emergency services, place or route a call, or convey anything to a public safety answering point.
- It reports what your phone system tells us, after the call. It is not a live monitor.
- It is best-effort and delayed. Alerting depends on your phone system reporting the call to us: on webhook-connected systems that is close to immediate; on polled systems it can take as long as the sync interval, which is 15 minutes as configured today.
- It is off unless someone turns it on. The alert is a per-user preference, disabled by default, so an account where nobody has enabled it is not alerted at all.
It does not discharge any legal obligation you have to notify a central point when an emergency number is dialled, and you must not rely on it as your only means of doing so.
7. Acceptable use
Do not use the website or the service to:
- break the law, or process recordings you have no right to hold;
- upload audio you had no right to record;
- attempt to identify or profile individuals outside your own business purposes;
- probe, overload or interfere with the service or another customer’s data;
- circumvent the limits of your plan;
- resell or white-label the service without a written agreement with us; or
- misrepresent who you are, including when contacting us.
We may suspend an account that does any of these, and we will tell you why.
8. Beta and unreleased features
Some features are offered while we are still validating them. Transcription is currently in beta — it works, and we are still validating its accuracy against real telephony audio.
Beta features are provided as they are: we make no assurance about their accuracy, availability, or continued existence. Everything these terms say about your data still applies to them — clauses 3 and 4 in particular. A feature being in beta changes what we promise about how well it works, never what we promise about who owns your data or what we do with it.
Features that are not built are not part of the service. Where a plan publishes an allowance for something that has not shipped, that allowance describes what the plan will include when it does, and nothing here commits us to a delivery date.
9. Availability
We work to keep the service available and your data intact, but we do not promise uninterrupted service, and we make no uptime commitment on any plan except where an Enterprise agreement states one.
Features evolve. If we retire something your account depends on, we will tell you before it happens rather than let you discover it.
10. Fees and billing
Paid plans are billed monthly, in US dollars, at the published prices. Usage beyond a plan’s allowance is billed at the published overage rates, for usage actually delivered. If prices change, we tell existing customers before their price does.
The Trial is 30 days at no charge and needs no card. It has fixed limits and no overage: when a limit is reached, the account stops taking on more rather than being billed. At the end of the 30 days the account becomes read-only — you can still sign in, view and export what you gathered — and call history older than the retention window published for the Trial may be removed.
Cancellation and refunds are governed by our refund and cancellation policy, which forms part of these terms.
11. Suspension and termination
You can close your account at any time; the refund and cancellation policy explains how and what it costs. We may suspend or terminate an account that breaches these terms, and we will tell you why.
When an account closes, its call data is taken out of service — syncing stops and it is no longer reachable through the application. Residual copies are kept afterwards so that a mistaken cancellation can be undone. Exports are not available once an account has closed, so export what you need — or ask us to help — before it does. Both call records and recordings can be exported while the account is active.
12. Liability
The website and the service are provided as they are, without assurances beyond those the law will not let us exclude.
To the fullest extent the law allows, we are not liable for indirect or consequential losses — lost profits, lost business, or losses arising from your inability to use the service. Our aggregate liability for all claims arising out of or relating to these terms is limited to the greater of the fees you paid us in the twelve months before the first such claim arose, or $600.
Nothing in these terms limits liability that the law does not allow us to limit.
13. Changes to these terms
When these terms change, the date at the top changes with them, and a material change is announced to account holders before it applies to them. That includes a material change to the third parties described in clause 4.
14. Governing law
These terms are governed by the laws of the State of California, and the courts of California have exclusive jurisdiction over any dispute arising from them.
15. Negotiated (Enterprise) agreements
Where you have a negotiated agreement with us, its terms apply where they differ from these.
Two things are not negotiable, because they describe what the product is rather than what a deal is worth:
- your call data belongs to you (clause 3); and
- we do not use it to train models or to develop the service beyond delivering it to you (clause 3).
16. The rest of the agreement
If any part of these terms turns out to be unenforceable, the rest of them — and the rest of the clause it sits in — still stand.
These terms, together with the privacy policy and the refund and cancellation policy, are the whole agreement between us about the service. Anything said elsewhere — on the website, in a proposal, or in conversation — does not form part of it unless we have put it in writing and agreed it with you.
17. Contact
Questions about these terms, and any request about your data: [email protected].