Feature — Call reporting
A CDR is not a report. Callnsight is.
Your PBX stores one row per call in UTC and shows you the most recent handful. Callnsight keeps every record it syncs and turns them into the figures you actually reconcile against — by day, by direction, in your timezone.
What the reports show
- Volume and talk time by day
- Call counts and total talk time bucketed by day, with a daily trend, so a busy Monday or a quiet week is a shape you can see rather than a spreadsheet you have to build.
- Split by direction, with an abandoned rate
- Inbound, outbound and the calls that were never answered, kept apart — so the abandoned rate is a figure you can watch, not one you have to derive.
- Your days, not UTC
- Buckets follow your account’s timezone, so a day on the report is a day at your desk. A PBX that logs in UTC quietly splits a busy afternoon across two dates; this doesn’t.
- Filter, then export
- Filter the underlying calls by direction, extension, caller ID or date range and export exactly the rows behind a figure. The report and the raw records reconcile because they come from the same sync.
How a report gets built
Once
Connect the PBX
Callnsight starts syncing call detail records from your Vodia or Broadvoice system. The first run backfills the history the PBX still holds.
On every sync
Records become figures
Each new call is folded into the dashboard and the reporting page — volume, talk time, the direction split and the abandoned rate — kept current as calls arrive.
Whenever you need it
Read it, or export it
Open the dashboard for the trend, or the reporting page for the KPIs, and export the calls behind any number you are asked to explain.
Questions
- What reports does Callnsight produce?
- A dashboard and a reporting page: call volume and total talk time by day with a daily trend, split by direction, and an abandoned-call rate. Per-account usage and storage are tracked alongside them.
- Can I report on more than the last few calls?
- Yes. A PBX web interface typically shows only the most recent calls; Callnsight keeps every record it syncs — a year of history on Starter, up to three years on Business — so a report can span the period you actually need to reconcile.
- Are the reports in my timezone?
- Yes. Day buckets follow your account’s timezone rather than the server’s UTC clock, so a day on the report matches a day at your desk.
- Can I get the raw records behind a figure?
- Yes. Filter the calls by direction, extension, caller ID or date range and export exactly those rows to CSV. The export honours the filters, so it matches the figure it came from.
See it on your own calls.
Start with a 30-day trial on one PBX, or tell us what you run and roughly how many people answer calls — we’ll tell you where you land.