Roadmap — RingCentral
RingCentral keeps your call recordings for 90 days.
Then, in its own documentation’s words, it begins truncating them — oldest first, at 90 days or 100,000 recordings in the account. RingCentral Archiver is the documented way out: it copies recordings into a Dropbox, Google Drive, Box or SFTP account you own. What lands there is a folder tree.
Roadmap
Callnsight does not integrate with RingCentral. There is no connector, no beta, and no date. Everything on this page described as working is what ships today for Vodia and Broadvoice, the two systems Callnsight syncs — RingCentral is on the roadmap, and the waitlist is what decides where it sits in the queue.
What RingCentral Archiver moves, and what it leaves
- Ninety days, then the oldest go
- RingCentral’s retention policy gives an automatic call recording 90 days on its servers, capped at 100,000 recordings per account. On-demand recordings get 90 days and 200 per voicemail box, per user. Its developer guide is blunt about what happens next: it drops the oldest recording files.
- The audio, without the call log
- Archiver copies recordings, voicemails, texts and faxes into storage you own. It does not copy the call log — RingCentral’s own backup guide says Archiver “doesn’t back up call logs or personal contacts”. The recordings survive the 90 days; the records describing them are a separate export.
- It starts the day you switch it on
- RingCentral backs up data “created on or after the day you connect the app”, so whatever is already sitting inside the 90-day window when you set Archiver up is not copied out. The archive begins at the install, not at the beginning.
- A folder per extension, a folder per day
- Archiver writes an extension folder, a date folder beneath it, then Call Recording, SMS, Voicemail and Fax beneath that. It is a faithful copy, organised the way it was written — so pulling one call back out starts with knowing which extension took it and roughly when.
Where this stands
Today
Callnsight syncs Vodia and Broadvoice
Those two are the shipping integrations. Records and recordings land in one archive, searchable by any part of a number and filterable by direction, extension or date range, with the audio playable in the browser and kept on Callnsight’s storage or your own S3 bucket or SFTP server.
Not yet
RingCentral is not connected
There is nothing to install, no credentials to enter and no beta to join. Callnsight cannot read a RingCentral account today, and this page exists to say so plainly rather than to rank for the term and let you find out later.
Next
The waitlist sets the order
What gets built after Vodia and Broadvoice is decided by what people tell us they run. Naming RingCentral on the contact form is the only signal that moves it up the queue — and it is why the form asks which PBX you have.
Questions
- Does Callnsight work with RingCentral today?
- No. Callnsight integrates with Vodia and Broadvoice, and with nothing else. There is no RingCentral connector, in beta or otherwise. Ask to be told when that changes and you will be.
- How long does RingCentral keep call recordings?
- RingCentral’s data retention policy gives automatic call recordings 90 days on its servers, with a limit of 100,000 recordings per account; on-demand recordings get 90 days and 200 per voicemail box, per user. Its developer guide adds that RingCentral begins truncating recordings at 90 days or 100,000 recordings, dropping the oldest files first.
- What does RingCentral Archiver do?
- It backs up RingCentral data into a Dropbox, Google Drive, Box or SFTP account you connect. RingCentral says the task runs every two hours to retrieve records created 2.5 to 4.5 hours earlier, and that it only backs up data created on or after the day you connect the app — so it protects what comes next, not what is already there.
- Can I search RingCentral call recordings?
- In the RingCentral admin portal, yes: the call log takes a name or number, a date range, inbound or outbound, a specific extension and a “Recorded Calls Only” filter, downloading as CSV with recordings as MP3. Once Archiver has copied recordings into your own Dropbox or SFTP, what you have there is an extension-and-date folder tree, and searching it is whatever that storage gives you.
- How do I export RingCentral call recordings?
- RingCentral documents four routes: Archiver into Dropbox, SFTP, Google Drive or Box; direct download from the admin portal or the app; its Connect Platform API, where RingCentral warns that retrieving recordings is subject to throttling; and RingClone, which its own guide describes as a third-party app. All four need admin privileges.
- What would a RingCentral integration look like?
- The shape of the two that exist: the call record and the recording held together in one searchable archive, on retention you set rather than a fixed 90 days, with the audio on Callnsight’s storage or on your own S3 bucket or SFTP server. None of it is built for RingCentral, and there is no date to give you.
Running RingCentral? Get on the list.
There is no RingCentral integration and no date to promise — only a queue ordered by what people tell us they run. Mention RingCentral on the form and you will hear the day it ships, and nothing else.